RETURNS AND COMPLAINTS

Returns

Products purchased from the LUVMÉ online store can be returned within 14 calendar days from the day of receiving the package.
To make a return, inform us of your decision by email, and then send back the product along with a completed return form or a declaration of withdrawal from the contract.
You can also use the intuitive application WYGODNEZWROTY.PL
The cost of returning the item to the warehouse is borne by the Buyer.
Returns should be sent to the following address:

LUVMÉ - RETURN
ul. Parkowa 11
95-200 Pabianice
tel. +48 600 686 800

❣️ For your convenience, we have also introduced the option of quick and secure online returns – just a few clicks are enough to send a package in a simple and intuitive way. You can find details here:

Please include your order number with the package — this will allow us to identify the return faster and process the entire procedure more efficiently. A small detail, a big relief for the warehouse.

The returned product should not show signs of use and should have its original tags attached.

Refunds will be processed using the same payment method used when placing the order, unless we agree otherwise.

Download return form ↓

Exchanges

We currently do not offer a direct product exchange option.

Our collections are available in short series, so we cannot guarantee that your chosen size, color, or model will still be available at the time of exchange.

If you wish to order a different size or product, it is best to return the original order and place a new one in the store.

Complaints

We ensure that LUVMÉ products are carefully crafted and meet high-quality standards. However, if a purchased product has a defect, you can submit a complaint.

To submit a complaint, please write to us at:

📬 hello@luvme.eu

In the message, please include: